RJ PAPILLON MART
(Operated by RJ PAPILLON MULTITRADE PRIVATE LIMITED)
At RJ Papillon Mart, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website, mobile platforms, or services. By accessing or using our services, you agree to the practices described in this policy.
Information We Collect
1. Information You Provide
When you register, place an order, or contact us, we may collect:
- Full name
- Billing and delivery address
- Mobile number
- Email address
- Account login details
- Order and transaction information
2. Order & Service-Related Information
- Product selections and purchase history
- Delivery instructions
- Returns, refunds, disputes, and customer support communication
3. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent
- Referral source
4. Usage & Interaction Data
- Clicks, scrolling behavior, and page views
- Conversion and performance analytics
- Device and usage patterns to improve user experience
How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders, payments, deliveries, and returns
- Provide customer support and resolve disputes
- Improve website functionality and shopping experience
- Send order updates, service notifications, and important alerts
- Prevent fraud, misuse, and unauthorized access
- Comply with legal, tax, and regulatory requirements
Information Sharing & Disclosure
Your information may be shared with:
- Payment gateways and financial institutions
- Logistics and delivery partners
- Customer support and technical service providers
- Government or legal authorities when required by law
- Trusted partners assisting in business operations
🔒 We do not sell, rent, or trade your personal information to third parties.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Analyze traffic and usage trends
- Improve site performance and navigation
You can control or disable cookies through your browser settings.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information.
However, no online system can guarantee 100% security, and users share information at their own risk.
Service Communications
You may receive important service-related messages such as:
- Order confirmations and delivery updates
- Payment or refund notifications
- Security or account alerts
These communications may be sent even if you opt out of marketing messages.
Children’s Privacy
RJ Papillon Mart does not knowingly collect personal information from individuals under the age of 18.
If such data is identified, it will be promptly deleted.
Data Retention
- Personal data is retained as long as necessary to fulfill business and legal requirements
- Account-related data may be stored for up to 12 months after account closure
- Transaction and compliance records may be retained longer as required by law
- After retention, data is securely deleted or anonymized
Policy Updates
This Privacy Policy may be updated periodically.
Any changes will be posted on our website, and continued use of our services indicates acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
RJ PAPILLON MULTITRADE PRIVATE LIMITED
📍 Sagarfule Road, Shiva,
Dombivli (East), Dombivli,
Thane, Maharashtra – 421202
📞 Phone: +919764182643
✉️ Email: support@papillonmart.com
