RJ PAPILLON MART
(Operated by RJ PAPILLON MULTITRADE PRIVATE LIMITED)
Welcome to RJ Papillon Mart. We value your trust and are committed to delivering your orders safely, securely, and on time. Please read the following shipping policy to understand how we process and deliver orders.
Order Processing Time
Once your order is successfully placed and payment is confirmed, our team begins processing it promptly.
- Order processing time: 1–2 business days
- During this time, we:
- Verify payment details
- Prepare items for dispatch
- Ensure proper and secure packaging
Orders are not shipped on Sundays or public holidays.
Delivery Timelines
We offer reliable shipping options depending on your location and courier availability:
- Standard Delivery: 5–7 business days
- Expedited Delivery: 2–3 business days
- Express Shipping: Within 48 hours (where available)
Delivery timelines may vary due to factors such as:
- Customer location
- Product availability
- Courier partner serviceability
- Unforeseen logistical delays
Order Tracking
Once your order is dispatched, you will receive a confirmation via SMS or email containing:
- Tracking number
- Courier partner details
- Real-time tracking link
You may also track your order from the “My Orders” section on our website, if available.
Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Selected shipping method
- Order weight and dimensions
The final shipping cost is displayed at checkout before payment to ensure full transparency.
Delivery Partners
We work with trusted and reliable courier partners to ensure:
- Safe handling and packaging
- Secure transit
- Timely delivery
All shipments are carefully monitored from dispatch until delivery.
Failed or Delayed Deliveries
- In case of incorrect address or unavailability of the recipient, re-delivery may be attempted as per courier policy.
- Delays caused by courier partners, weather conditions, or force majeure events are beyond our control, but we will assist you in tracking and resolution.
Customer Support
If you have any questions or concerns regarding shipping or delivery, please contact us:
RJ PAPILLON MULTITRADE PRIVATE LIMITED
📍 Sagarfule Road, Shiva,
Dombivli (East), Dombivli,
Thane, Maharashtra – 421202
📞 Phone: +919764182643
✉️ Email: support@papillonmart.com
